Innovative Commercial & Educational Washroom Design and Refurbishment Across London
Creed Miles, we are recognised as leading specialists in Office Washroom Refurbishment, delivering high-quality, compliant and design-led washroom environments across London, Surrey and Middlesex. With over 55 years of experience, we provide a complete turnkey solution, from consultation and design through to installation and compliance management.
Our expertise in Commercial Washroom Refurbishment and Office Toilet Refurbishment ensures every project is durable, regulation-compliant and tailored to high-traffic professional environments. Whether refurbishing a corporate headquarters, educational facility, healthcare space or warehouse, we create washrooms that perform, both practically and aesthetically.
Comprehensive Commercial Washroom Refurbishment Services
We specialise in:
- Office washroom refurbishment
- Commercial toilet refurbishment & upgrades
- Educational & school washroom installations
- Leisure, hospitality & public washrooms
- Accessible & disabled washroom installations
Every project is managed by a dedicated project manager and delivered by our skilled, reliable fitting teams. We handle:
- Toilet cubicles and IPS systems
- Bespoke vanity units
- Plumbing & electrics
- Flooring & hygienic wall cladding
- Ceilings and lighting
- Accessories and finishing details
We provide a seamless, single-point solution, so you can focus on running your business while we deliver your refurbishment on time and on budget.
Our Office Washroom Refurbishment Process
A successful office toilet refurbishment requires more than new fixtures — it demands planning, compliance expertise and meticulous delivery.
1. Consultation & Site Assessment
We begin with a detailed consultation to understand your workforce size, brand identity, operational needs and compliance requirements. A full site survey assesses existing layouts, plumbing infrastructure and accessibility.
2. Design & Space Planning
Our design team develops a bespoke washroom layout that balances:
- Legal compliance
- Efficient space usage
- Accessibility standards
- Hygiene and durability
- Aesthetic alignment with your brand
3. Specification & Compliance Planning
We ensure your washroom meets requirements set out under:
- Workplace (Health, Safety and Welfare) Regulations 1992
- Equality Act 2010
This includes toilet numbers, washbasins, ventilation, lighting, accessibility and sanitary provisions.
4. Installation & Project Management
Our experienced installation teams complete all works – flooring, plumbing, electrics, cubicles and finishes – with minimal disruption to your operations.
5. Final Inspection & Handover
Before handover, we conduct detailed quality and compliance checks to ensure your refurbished washroom is fully operational, safe and regulation-compliant.
Legal Requirements for Office Washrooms in the UK
Office washrooms must meet strict legal standards. Under Regulation 20 of the Workplace (Health, Safety and Welfare) Regulations 1992, employers must provide suitable and sufficient sanitary conveniences.
Minimum Number of Toilets & Washbasins (Mixed Use or Women Only)
- 1–5 Employees – 1 toilet and 1 washbasin
- 6–25 Employees – 2 toilets and 2 washbasins
- 26–50 Employees – 3 toilets and 3 washbasins
- 51–75 Employees – 4 toilets and 4 washbasins
- 76–100 Employees – 5 toilets and 5 washbasins
- 100+ Employees – Add 1 toilet and 1 washbasin per 25 people
Male-Only Facilities Requirements
- 1–15 men – 1 toilet and 1 urinal
- 16–30 men – 2 toilets and 1 urinal
- 31–45 men – 2 toilets and 2 urinals
- 46–60 men – 3 toilets and 2 urinals
- 61–75 men – 3 toilets and 3 urinals
- 76–90 men – 4 toilets and 3 urinals
- 91–100 men – 4 toilets and 4 urinals
Additional Legal Obligations
Separate Facilities
Separate male and female facilities unless each toilet is self-contained and lockable.
Accessibility Compliance
Under the Equality Act 2010, employers must provide suitable accessible washrooms and make reasonable adjustments for disabled employees.
Hygiene Standards
Washrooms must include:
- Adequate ventilation and lighting
- Hot and cold (or warm) running water
- Soap or suitable washing agents
- Hygienic hand drying facilities
- Sanitary disposal units for female staff
- Regular cleaning and maintenance
Location
Facilities must be readily accessible and ideally located on the same floor as the workforce.
Temporary Worksites
Flushing toilets and running water are required wherever possible. If not feasible, suitable alternatives such as chemical toilets must be provided.
Creed Miles ensures every commercial washroom refurbishment we deliver meets these requirements, protecting your business from compliance risks.
Why Office Toilet Refurbishment Matters
Your office washroom reflects your business standards. A modern, hygienic and well-designed washroom:
- Enhances employee wellbeing
- Improves staff morale and retention
- Reinforces brand perception
- Reduces maintenance costs
- Demonstrates compliance and duty of care
Even a small office toilet refurbishment can significantly improve workplace experience and client impressions.
Office Washroom Refurbishment – FAQs
Over the years, we have helped dozens of businesses install or update their office washroom facilities. Along the way we get asked numerous questions about this, so we have put together a list of the most popular questions we are asked together with our answers.
Below are answers to the most commonly asked questions about office washroom refurbishment.
We are happy to elaborate on these and answer any questions which are not covered here, after all there are only half a dozen FAQs here, so there are probably quite a few more questions you may have.
Smart lockers are connected storage units that use electronic locking, sensors and software to provide secure, efficient and easy-to-manage workplace storage. They can be accessed using RFID cards, PIN codes or mobile apps, and can be managed remotely.
Smart lockers allow employees, visitors or authorised users to access storage using digital credentials such as access cards, PINs or mobile phones. Management teams can allocate lockers, monitor usage, and generate reports through a centralised software platform.
Smart lockers improve workplace efficiency, save floor space, enhance security, reduce manual administration and provide real-time usage data. They are especially useful in hybrid working environments where flexible storage is needed.
Yes. Smart lockers offer a higher level of security than traditional key-operated lockers by using electronic access control, user authentication and centralised monitoring. This helps reduce the risks associated with lost keys, unauthorised access and manual locker management.
Yes. Smart lockers are ideal for hybrid workplaces because they can be assigned daily, temporarily or permanently. This makes them suitable for employees who split their time between home and the office, as well as visitors and temporary staff.
Yes. Smart locker systems can be managed centrally across multiple floors, buildings or locations, making them ideal for organisations that need visibility and control over storage across more than one site.
Yes. Creed-Miles smart lockers provide real-time analytics and reporting, helping organisations understand locker usage, occupancy trends and opportunities to improve space planning and facilities management.</
An office kitchen is no longer just a functional space, it plays a key role in fostering collaboration, employee wellbeing, and workplace culture. It provides a central hub where employees can recharge and connect informally, which can boost morale and productivity.
A well thought through office kitchen refit, should include essential appliances (fridge, microwave, water points), efficient layouts like the kitchen triangle, adequate storage, and comfortable seating areas. Incorporating technology such as charging points and energy-efficient appliances also enhances usability.
Collision moments are spontaneous, informal interactions that occur in shared spaces like office kitchens. These brief conversations can lead to new ideas, improved teamwork, and stronger relationships across departments.
Providing a welcoming, comfortable space where employees can take breaks, eat, and socialise supports mental wellbeing and reduces stress. Elements like natural light, plants, and thoughtful seating contribute to a more relaxing environment.
Durable, low-maintenance materials such as quartz countertops and water-resistant flooring (like plank flooring or LVT in suitable environments) are ideal. These materials ensure longevity while maintaining a professional appearance.
Effective storage solutions such as integrated cabinetry, vertical storage, and multi-functional furniture help maintain order. Clear systems for restocking supplies like tea, coffee, and milk also ensure smooth daily use.
Modern s often include built-in charging points, discreet power outlets, and energy-efficient appliances. These features support a connected workforce and help future-proof the space.
Design elements such as kitchen islands, coffee stations, and communal seating create natural gathering points. These encourage employees to interact, share ideas, and build relationships across teams.
Layouts that prioritise flow and efficiency, such as the kitchen triangle helps to reduce congestion and improve usability, especially during peak times like lunch breaks.
A thoughtfully designed kitchen signals that employees are valued. It fosters a sense of belonging, supports informal collaboration, and contributes to a more positive and productive work environment.
A full refurbishment includes design, cubicles, IPS panels, plumbing, electrics, flooring, wall cladding, ceilings, ventilation, accessories and compliance management.
Most office washroom refurbishments take between 2–6 weeks depending on size and complexity.
The number depends on employee count, as defined in the Workplace (Health, Safety and Welfare) Regulations 1992. For example, 6–25 employees require 2 toilets and 2 washbasins.
Yes. Under the Equality Act 2010, employers must provide suitable accessible facilities and make reasonable adjustments.
Yes. We carefully phase works to minimise disruption and can work outside normal office hours if require.
Costs vary depending on size, specification and finishes. We provide detailed, transparent quotations following site assessment.
Partner with Creed Miles – Office Washroom Refurbishment Specialists
At Creed Miles, we combine compliance expertise, thoughtful design and meticulous project management to deliver outstanding Office Washroom Refurbishment, Commercial Washroom Refurbishment, and Office Toilet Refurbishment projects.
If you are planning a washroom upgrade across London, Surrey or Middlesex, contact our team today to discuss your requirements and discover how we can transform your workplace facilities.
Please take time to view two of our recent Commercial Washroom Refurbishment Case Studies below and/or Contact Us Now from the link below.
